OUR POLICIES

ALL ORDERS ARE FINAL SALE.

We do not offer returns, refunds or exchanges due to federal laws regarding health and sanitation. 
All orders are processed Monday - Friday (excluding holidays).

 

PROCESSING POLICY
Please allow 5-7 business days for processing and to verify credit card authorization.

For orders placed during holidays and sale promotions please allow 7-10 business days for processing.
Once the order is shipped you will receive a tracking number for your purchase.

Please allow 24-48 hours to receive an update once you receive your tracking number.

 

SHIPPING POLICY
We will only ship to addresses that match billing address.
All orders must be signed for at the time of delivery.
Once order has been placed we can not change the shipping address. 


​We are not responsible for unexpected delays due to carrier delays, holidays, & natural disasters.
We are not responsible for lost or stolen packages once your order has been shipped.


We currently do not ship internationally. 

 

RETURN POLICY
If you notice your product to be defective, please contact us at: naturalhairiam@gmail.com IMMEDIATELY within 3 business days.
No action will be taken if defective hair shows any signs of being used or worn.


All returned defective hair must not be brushed, combed, curled, washed, cut, processed or unraveled in any way to be accepted.
We are not responsible for return shipping labels if product has been approved for return by owner for defective hair only.


All returned items must have tracking number and that tracking number must match your package for it to be processed and returned. 
 

All other questions and concerns please email us at naturalhairiam@gmail.com 


WE RESERVE THE RIGHT TO REFUSE ANY EXCHANGE.